Reference

Privacy Policy built for clear account handling

We spell out what we collect when you open an account, use DANA, OVO, GoPay, or QRIS, and contact our team.

DANAOVOGoPayQRIS
Browse Lobby Read FAQ
agendarattoto Privacy Policy built for clear account handling
CONTACT CHANNELS

How to reach our privacy team

Privacy requests move faster when you send the account email, the last login device, and the request type in one message.

Live Chat Open live chat from the login screen between 09:00 and 23:00 WIB, then ask for correction, access, or removal. We keep the thread attached to your account so the same team can follow the request without repeating your details.
Email Send a message to [email protected] with your account email, the device you used, and the date of the change you want. We answer in order and keep the case number with your record.
WhatsApp Use WhatsApp when you want a quick status check on a data request. We ask for the same identifiers, then point you back to email if you need a formal copy or correction trail.
HANDLING STANDARD

How we handle data, cookies, and records

We handle privacy in layers: account data, device logs, and payment references are separated so only the right team sees each part.

Data Collection

We collect the fields needed to create and verify your account: name, contact details, device type, IP address, and payment references. We do not ask for extra details unless a request or legal duty makes them necessary.

Cookies

Cookies keep your session active, remember language choices, and reduce repeated sign-ins. You can clear or block them in your browser, but some pages may ask you to sign in again after that.

Account Security

Login attempts, password resets, and device changes are logged so we can spot unusual access. If you change email or phone details, we may ask for another check before the update lands on the account.

Retention

We keep request logs, payment references, and audit trails only for the period needed to handle the account and meet legal duties. After that window closes, we remove or anonymise what remains feasible.

Change Requests

To correct or remove a record, send your account email, the item to change, and the reason. We confirm the request, process what local law allows, and tell you when the record is updated.

Local Law

When a request conflicts with Indonesian law or another applicable rule, we follow the rule that applies and keep only the records that law requires. That is how we handle access, sharing, and retention.

Answers about access, correction, and retention

These answers cover what we collect, how we use it, and the steps you can take if you want a copy, correction, or removal. If your question touches DANA, OVO, GoPay, QRIS, device logs, or a login record, send the same account email you used on sign-in so we can match the right file. When local law limits a request, we say so plainly and handle the rest within the rules that apply.

We collect the details needed to create and protect the account: name, contact number or email, device type, IP address, browser language, and the payment reference tied to DANA, OVO, GoPay, or QRIS when you use it.

Yes, cookies and similar logs help keep your session open, remember language, and prevent repeat sign-ins. You can clear them in Chrome, Safari, or another browser, and the page may ask you to sign in again.

Send the account email, the record you want changed, and the exact detail that is wrong. We verify the request, check what local law allows, and then update or export the record where we can.

We keep account and support records only for as long as needed for access checks, payment matching, dispute handling, and legal duties. After that, we delete or reduce the record so it no longer identifies you where possible.

Use live chat, WhatsApp, or [email protected]. Include your account email and the request type, and we will route it to the right team. If the request needs proof, we ask for one extra check before we act.

It applies where we can lawfully provide the service. If a region is outside the legal scope, access is limited there, and the same privacy terms still explain how we handle any data we already hold.

Related Pages

agendarattoto Indonesia About Us agendarattoto Login Register agendarattoto Casino